In today’s technology-driven world, the need for personal connections remains paramount. Unlike automated systems, a live person can discern nuances in tone and sentiment, providing a more empathetic and responsive interaction.
You will generally interact with a consistent group of representatives. While there may be a rotation due to varying schedules, you can expect to hear from the same familiar voices.
Typically up to 1-5 minutes. Depending on their day. We ensure not to rush through these calls as most people look forward to hearing the friendly voice of a live person. Some people have families that are super busy and others don’t have any family. We want to engage in a healthy conversation. These conversations let us know that you or your loved one are okay.
Our service is designed to assist individuals of all ages. While we primarily focus on the elderly and those with disabilities, we also cater to anyone who might need regular check-ins for personal reassurance or to monitor their child’s well-being during work hours.
We will attempt to call back up to four times within the hour. If there is no response, we will reach out to the contacts you have provided. Should we remain unable to establish contact after multiple attempts, including emails and texts, we will notify the non-emergency services to perform a welfare check.
If we encounter any problems during a call, we will instruct the individual to seek appropriate assistance immediately. We will also send a follow-up email or text to inform you of the situation. In case of an emergency, we will contact your designated emergency contacts.
Yes, we provide weekly reports summarizing all communications. These updates can be sent upon your request or your loved one’s preference.
At the time of sign-up, we will ask for an average check-in time. If a check-in is missed, we will first attempt to reach you via text, email, and then by phone. If there is still no response, we will contact your listed contacts to notify them of the lack of communication.
You can check in by sending a text or email, whichever is most convenient for you.
When checking in, please include your first and last name and a brief update on your current status.
Billing is processed automatically each month using your selected credit card, according to the plan you have chosen.
Yes, you may temporarily suspend services by calling or emailing us. Please note that there are no partial refunds for suspensions requested after 10 days of service.
You may change your plan at any time by contacting us via phone or email.
Yes, you can cancel at any time without being bound by a contract. We recommend canceling at the end of your billing cycle. Please be aware that no partial refunds will be issued for cancellations made after ten days of service.
